Delaware North breaks with sports wagering partner
WHEELING — Delaware North — owner of the Wheeling Island Hotel-Casino-Racetrack — is seeking to terminate its relationship with its sports betting partner.
Sports wagering has been offline both at Wheeling Island and the Mardi Gras Casino & Resort near Charleston since March 6, when management services provider Miomni Gaming became involved in a contract distpute with a third-party technology vendor. Both casinos are owned by Delaware North.
Since then the casinos and the state of West Virginia have missed out on revenue from sports wagering, especially during the current “March Madness” NCAA Mens Baskeball Tournament.
On Friday, officials at Wheeling Island informed the State Lottery Commission that it is looking to end its relationship with Miomni Gaming.
“We have notified the West Virginia Lottery Commission that Delaware North is taking steps to terminate its partnership with Miomni Gaming, our management services provider in West Virginia,” states the release from Wheeling Island. “Since March 6, Miomni’s contract dispute with third-party technology supplier Entergaming has resulted in our inability to accept new sports wagers at our Wheeling Island and Mardi Gras casino sports-betting operations, as well as via the BetLucky.com mobile app.
“We are evaluating all options to once again provide sports wagering services, and we want our customers to know that identifying and implementing a solution could take several months or longer. In the meantime, we are continuing to honor and redeem all resulted bets and providing our customers with detailed information about how they can access their accounts and withdraw their funds.
Support also is available at firstname.lastname@example.org, or by calling 866-807-4007, according to the release.
“Once again, we sincerely apologize for this inconvenience. We remain committed to our customers and plan to offer sports betting again in the near future,” it states.
Sports wagering through mobile apps and other technology went live at the casinos on Dec. 27.
Officials at the State Lottery Commission were not available for comment Friday afternoon.