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State cracking down for cable complaints

Local company required to comply with customer service guidelines

November 9, 2008
Times Leader

COLUMBUS Ohio Department of Commerce Director Kimberly Zurz granted a video-service authorization last week to Richards TV Cable Company in Jerusalem, Ohio. The company provides video service in six townships in Belmont, Harrison and Monroe counties.

As part of the authorization approval, the company's president, Mark Richards, signed a compliance agreement to improve the company's customer service.

The conditions include:

In 2007, Governor Ted Strickland signed Senate Bill 117, which replaced local franchise agreements for cable television providers with a state-issued authorization process. This enabled the director to issue video service authorizations to cable providers in Ohio and to investigate consumer complaints. The director has issued 35 video service authorizations to cable television providers throughout the state.

The director also has the authority to investigate any allegation that a state-approved video-service provider violated or failed to comply with the law.

Consumers who have not been able to resolve a complaint with their cable television company may file a complaint with the Ohio Department of Commerce's Cable TV Consumer Hotline at 1-800-686-7826. The Public Utilities Commission of Ohio (PUCO) Call Center answers the hotline and forwards the information they obtain to the Department of Commerce.

For more information on the areas covered under video service authorizations, visit and click on Video Service Regulation. On this site, consumers can see a list of approved cable television providers, the areas that they cover, and download a complaint form.



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