COLUMBUS - The Ohio Department of Aging recently released the results of its 2010 Nursing Home Family Satisfaction survey.
The Lancia Belmont Manor nursing home has again rated highly state wide.
During the 2009 residents' survey, Belmont Manor was ranked No. 10 across the Buckeye state.
THE?LANCIA?Belmont Manor nursing home in St. Clairsville was rated No. 5 when the Ohio Department of Aging released its family satisfaction survey for 2010.
The facility improved upon that number for 2010, finishing as the fifth-highest rated nursing facility, jumping five spots.
Belmont Manor is also the only local nursing facility to be rated in the Top 25.
''We're proud of how we were rated,'' said Guirino C. Lancia, co-owner of the facility. ''To come in No. 5 out of close to 1,000 facilities in the state is something we are again extremely proud of.
''It's a credit to our fantastic staff because they work really hard to keep the residents and their families happy.
''From the nurses to the aides and therapy staff, it's like a little hospital here and they do a fantastic job and that survey proves it.''
The statewide average satisfaction score for facilities was 87.93 (out of a possible 100); 25 facilities scored 95.7 or better. The satisfaction ratings and other information about nursing homes in the state are available on the Ohio Long-term Care Consumer Guide at www.ltcohio.org.
Belmont Manor received an overall score of 98.5
"Making important choices about where a loved one receives care should start with information, and who better to provide that information than other families who have made similar decisions," said Barb Madden-Petering, interim director of the department. "The satisfaction ratings, along with other information about facilities available in the Long-term Care Consumer Guide, are valuable tools to help families and individuals access choice, remain independent and enjoy a high quality of life."
The family satisfaction survey was conducted between June and December 2010 by the Scripps Gerontology Center of Miami University in Oxford, Ohio, on behalf of the Ohio Department of Aging. Nearly 30,000 family members and 931 facilities participated. Of the 711 participating facilities with statistically significant results, 375 scored above the state average, earning them an additional "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services. Survey costs are supported by a fee charged to nursing homes by the state.
"I am very pleased that Ohio's nursing homes are using the information provided in this and similar surveys to improve the care and services they are providing for their consumers," added Beverley Laubert, the State Long-term Care Ombudsman, whose office is housed within the department and who oversaw the survey. "Working together with facilities, residents, residents' families and advocates, we are transforming the state's long-term care system into one in which consumers can expect excellence and person-centered care."
The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions that sum up the respondent's perception of the home: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Sixteen facilities scored 100 on both questions.
The most recent family satisfaction data complements 2009 resident satisfaction survey results on the site. The department plans to survey resident satisfaction again in 2011.
The 16 facilities that scored 100 on both key survey questions (''Overall, do you like this facility?'' and ''Would you recommend this facility to a family member or friend?'') are:
About the Long-term Care Ombudsman - The Office of the State Long-term Care Ombudsman advocates for consumers receiving home care, assisted living and nursing home care. They work to resolve complaints about services, help people select providers and provide information about benefits and consumer rights. Ombudsman staff and volunteers make regular visits to nursing homes. Call toll-free, 1-800-282-1206, to learn more or to volunteer.
About ODA - The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit www.aging.ohio.gov.
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