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A ‘Top-Notch’ cleaning job

February 17, 2013
By MIKE HUGHES - Times Leader News Editor , Times Leader

ST. CLAIRSVILLE - Austin Straub, owner of newly opened Top-Notch Cleaning Services in St. Clairsville is looking for his company to make headway into the local cleaning service industry.

In doing so, he plans to offer what he believes will set his company apart from its competitors ... unmatched customer service.

"We are really focused on customer service," Straub said from the inside of his office at 51271 National Rd., Suite 8 in St. Clairsville. "Our employees will have background checks and will be subject to random drug tests. They will arrive in a lettered company vehicle and will wear polo shirt, khaki pants and will look professional."

That service just doesn't end with the frontline employees.

Straub wants to add his own personal touches to the business.

That's why the lone contact number is a business cell phone that Straub always has on his person. Appointments are a call away by dialing 740-312-9090.

"If you call us, you will get a call back. If I don't pick up, I will get right back to you. We're trying to raise the level of professionalism."

Top-Notch isn't just about great customer service. After all, the company's motto is "Never satisfied ... until you are."

Expect a premium cleaning job, that can be as thorough as the customer needs it to be. This isn't just a floors, walls and ceilings type of cleaning company.

Top-Notch supplies all its cleaning products, unless the customer has a specific product they'd wish to be used. The products, while acting as a disinfectant, are green and completely safe. There are no harmful chemicals left behind.

The equipment utilized is a triple filtered backpack system, along with a bucketless mop for bigger jobs.

What that means is no having to leave the front door open for residential customers while work is performed.

Top-Notch will work with both residential and commercial customers, with shifts running during the day and evening, as well as weekends on request.

They can perform as needed cleanings, weekly, biweekly, monthly ... anything to suit the customers needs. There are, however, no contracts.

"There are no contracts, long-term commitments or up-front costs," Straub said. "We do the cleaning and once it's complete and your satisfied, we'll send an invoice.

If someone is set up on a weekly service and wants to dial it back, they can do that. We give the customer whatever they want, and because there are no contracts, that puts the pressure on us to always perform."

Straub and his wife Leanne are the co-owners. Both are graduates of West Liberty University and recently moved back to the area after working in Marietta.

They are in the process of training five individuals with the intention of hiring a total of 10-15, including a salaried manager for the office.

For additional information, check out the company's website at www.tnclean.com or visit its page of Facebook.

Hughes may be reached at mhughes@timesleaderonline.com

 
 

 

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