SHADYSIDE - The Johnson Consulting Group of Scottsdale, Ariz. presented the Bauknecht-Altmeyer Funeral Homes, Bellaire and Shadyside Chapel's with the Excellence in Service Award recently.
The award recognizes the highest levels of customer satisfaction in 2012.
The Johnson Consulting Group is a nationally acclaimed Funeral Home consulting firm which developed and implemented the first of its kind performance tracker to measure a family's level of satisfaction with their funeral home provider.
"The Bauknecht-Altmeyer Funeral Home, Bellaire and Shadyside Chapels have set itself as a leader with other funeral homes in customer satisfaction, and has raised the bar for other funeral homes nationally to achieve this level of success," said Jake Johnson, president of Johnson Consulting.
The Bauknecht-Altmeyer Funeral Home can trace its roots back to 1860, when Isaac N. Grafton established the Grafton Furniture and Undertaking Company on S. Belmont St. in Bellaire.
"Maintaining a tradition of quality service is our top priority," said Walter C. (Skip) Bauknecht III, Vice President of Bauknecht-Altmeyer Funeral Homes. "It is our privilege to uphold that tradition while helping those in their time of need.
"Receiving this award is very humbling. I credit our devoted and outstanding staff for their attention to detail which each and every family we serve each day deserve."
In addition to the Bellaire and Shadyside chapels, the Altmeyer family operates 23 additional locations in Ohio, West Virginia, Virginia and North Carolina.